This document does not constitute legal advice, but is intended for use as a decision-making model to help departments and managers meet their duty to accommodate while acknowledging that accommodation is always decided on a case-by-case basis.
The document also describes the roles and responsibilities of key players in the accommodation process, such as managers, functional specialists (e.g., facilities, information technology, human resources/labour relations, occupational safety and health, compensation, legal services, Employee Assistance Program ( When you receive a request for accommodation or perceive a need, your first step is to determine whether the request falls under one or more of the following 13 grounds of discrimination that are prohibited under the The duty to accommodate is most often applied to situations involving disabilities, but it also applies to the other grounds, such as family status.
The duty to provide reasonable accommodation applies to all aspects of employment, and is intended to reduce work-related barriers that are related to an individual's handicap.
An exception would exist if the employer has administered a test for the current use of illegal drugs and an applicant tests positive.
With the employee's consent, you obtain this information from the treating physician or counsellor, who recommends giving the employee more uninterrupted time at work so he or she can meet deadlines.
You make this adjustment and you meet regularly with the employee to ensure that the accommodation is working.
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You will need to know when it is appropriate to ask for supporting information or documentation.To demonstrate that the duty to accommodate has been fulfilled, the employer must be able to document the process that was observed in considering and acting on the employee's request for accommodation.This document has been prepared to provide a general process to follow when assessing an accommodation request.I’m not sure if that makes us experts or outdated and, therefore, irrelevant.Be especially cautious with people you only know through online messages and phone calls.